Our dedicated Legal & Co Sec and Group Compliance teams are committed to ensuring that our business operates fully within all applicable legal, regulatory, contractual and industry requirements, as well as the expectations of fomalised standards and certifications. We strive to consistently uphold high standards, aligned with our Mission to deliver a service that is trusted by our customers, colleagues and suppliers. This includes close collaboration with our internal Technology team to harness the benefits of AI and automation usage whilst ensuring responsible implementation, with a strong emphasis on transparency and guided by our core value of ‘do the right thing, even when no-one is watching’. In addition, we engage experts in their field who are trained and qualified in areas necessary for our business.

We are well-resourced to deliver excellent support to our colleagues, offering meaningful development opportunities and driving performance through our structured performance management programme. By working closely with the business, we ensure a strong understanding of its needs and provide the guidance and support our management community, and general business, needs to deliver outcomes in the right way.

We are also committed to driving high standards across the third parties we work with. We understand the importance of setting clear expectations for our supply chain and building the strong trust needed for successful collaboration. In parallel we maintain a sharp focus on business-wide operational effectiveness and process efficiency. As a critical element of this approach, we actively welcome feedback from external parties and offer open, transparent communication channels.